Returns

RETURN / CANCELLATION
The return period is 14 days and starts as soon as you have received your order.
Please note that we cannot accept returns of customised or personalised items. In addition, items with removed, damaged or tampered with seals, protective films or similar are generally excluded from return.

RETURN SHIPPING
If you are unsatisfied with the item you ordered, you can exercise your 14-day right of withdrawal. Within this period, you can register the item online as a return and then either return it to a selected Bucherer boutique in Switzerland or send it back by post free of charge.

To return an item by postal mail, please follow these steps:

  1. Register your return online. You can do this via your Bucherer account at www.bucherer.com/login or at www.bucherer.com/ch/en/returns.
  2. After registering the return, you will receive a return number by email. Please write this number well legibly on the package.
  3. Pack the unwanted item(s) securely in the original packaging, including the delivery note.
  4. Seal the package and attach the provided return label to the outside in a clearly visible spot. Please note that the return shipment is free of charge and by registered mail only when using the enclosed label.

RETURN IN A BUCHERER BOUTIQUE
To return an item to a Bucherer Boutique, please follow these steps:

  1. Please register your return online via your Bucherer customer account at www.bucherer.com/login or at www.bucherer.com/ch/en/returns.
  2. After registering the return and selecting the desired Bucherer boutique for the return, you will receive a return number by email. Please write this number clearly visible on the delivery note or packaging.
  3. When returning the goods to the Bucherer boutique, please show us the return number you received by email.

DEFECTS
If there is an issue with the ordered item or you have any questions about it, please contact our customer service immediately by phone at +41 41 369 79 79 or email at customerservice@bucherer.com.

REFUND
Once your return is received within 14 days, it will be subjected to a thorough quality inspection. If no damage or signs of wear are found, we will refund the purchase price.