GUARANTEE AND CERTIFICATES

Glittering diamonds

A diamond - it fascinates, moves and amazes the beholder. The way this stone – the hardest of all natural substances – is formed in the earth’s interior remains almost inconceivable. At Bucherer Fine Jewellery, the gemstones are transformed into even more precious pieces of jewellery with an immense amount of love and care.

Expert advice and an exceptional product range

At Bucherer, we guarantee that you will receive expert advice from specialists who are trained in gemmology. Be inspired by the broad selection of diamond jewellery and loose diamonds at one of our locations.

Strict criteria guarantee top quality

Our product range includes rarities of unique beauty, in some cases exceeding 10 carats in weight. At Bucherer Fine Jewellery, we guarantee that you will find top-quality jewellery at attractive prices. Our experienced specialists are extremely well versed in the complex criteria that apply when selecting rare diamonds and buy the diamonds directly from diamond markets, thus avoiding intermediaries. Our gemmologists check the purchased diamonds above 0.10 carats thoroughly and according to extremely stringent criteria. As a result, only the most exquisite gemstones find their way into our unique product range.

Our certificates of authenticity for your diamonds

At Bucherer Fine Jewellery, you receive an official certificate for your piece of jewellery. We put our trust in certificates from the GIA (Gemological Institute of America). For individual gemstones, proof that all of the quality criteria are met is provided by a Bucherer Fine Jewellery and/or GIA certificate and confirmed on the store receipt. On request, we will also be delighted to issue you with a Bucherer Fine Jewellery certificate for your diamonds.

International Limited Warranty

The following International Limited Warranty applies to jewelry pieces (in particular rings, earrings, pendants and amulets, necklaces, bracelets and bangles) of Bucherer Fine Jewellery (excl. third party brands), purchased in the original Bucherer packaging with authorized Bucherer boutiques or Bucherer retailers in any country worldwide and presented for warranty services in the country of purchase or any other country with authorized Bucherer boutiques or Bucherer retailers. This International Limited Warranty does not apply to watches purchased at authorized Bucherer boutiques or Bucherer retailers.

By purchasing Bucherer Fine Jewellery you as a customer of Bucherer acknowledge and agree to this International Limited Warranty.

Geographic Scope and Term of Warranty

All Bucherer Fine Jewellery pieces have been made with the utmost care and diligence by the Bucherer jewelry makers according to the highest quality standards of Bucherer. The Bucherer jewelry is covered by this International Limited Warranty against defects in manufacturing and materials. Please contact one of the authorized Bucherer boutiques or Bucherer retailers located around the world (can be found here) to obtain warranty service as defined hereinafter.

Bucherer warrants its product against defects in materials and manufacturing for a period of two (2) years from the date of purchase stated on the original invoice and/or the warranty booklet (the “Warranty Period”). Items returned during the Warranty Period, will be repaired or replaced free of charge. Cost for shipping may apply. After the Warranty Period, any repairs will be subject to services charges.

The repaired or replaced Bucherer Fine Jewellery or parts thereof are warranted by the Seller to be free from defects in materials and manufacturing for a period of ninety (90) days from the date of shipment or collection of the Bucherer Fine Jewellery or until the expiration of the original warranty period, whichever is longer.

Any statutory warranty claims (in particular rights of rescission and reduction) are hereby excluded by Bucherer and replaced by this International Limited Warranty.

Service Requests

Jewelry shall be provided to an authorized Bucherer boutique or Bucherer retailer. The customer is responsible for transportation costs, including, but not limited to, postage, insurance and packing materials. When mailing items, it is recommended to include certified delivery and insurance.

To benefit from services through this International Limited Warranty, the returned good must be accompanied by the original International Limited Warranty card/certificate that was provided to the customer at the time of purchase. Only duly completed, dated, stamped and signed by an authorized Bucherer boutique or Bucherer retailer qualify as sufficient Limited Warranty card/certificates.

Exclusions of the International Limited Warranty

To the exception of the above stated warranties against defects in materials and manufacturing, this International Limited Warranty does not cover:

• defects and damages resulting from misuse or negligence, or from accident
• defects and damages (including dents; crushing or other abuse to the components) caused by improper use, unauthorized alterations, tampering, dismantling, modifications, or services and repairs completed by anyone other than an authorized Bucherer boutique or a Bucherer retailer, or by the use of components other than those recommended by Bucherer
• defects and damages due to normal wear and tear
• defects and damages due to loss, theft, flood, earthquake or fire, or other causes beyond the control of Bucherer
• routine maintenance and cleaning